Palo Alto Medical Foundation
San Carlos
Location
1620 San Carlos Avenue
San Carlos, CA 94070
Main phone: 650-595-4221
Map | Directions
Additional Services and Contact Information
Appointment Call Center | Monday to Friday Saturday | 7 a.m. to 6 p.m. 8 a.m. to 12 p.m. | 650- 595-4221 |
X-Ray | Monday to Friday | 8:30 a.m. to 5:30 p.m. | 650- 598-3160 |
Mammography 290 Redwood Shores Parkway, Redwood City | Monday to Friday | 8:30 a.m. to 5:30 p.m. | 650- 853-2955 |
Laboratory 290 Redwood Shores Parkway, Redwood City | Monday to Friday Saturday | 7 a.m. to 6 p.m. 9 a.m. to 12 p.m. | 650- 598-3160 |
After Hours Urgent Care 795 El Camino Real, Palo Alto | Every Day of the Year | 7 a.m. to 9 p.m. | 650-853-2959 |
Medical Records (Release of Information) | Monday - Friday | 8 a.m. to 4:30 p.m. | 650-853-2963 |
Health Plans (Referral Questions) | Monday to Friday | 9 a.m. to 4 p.m. | 650-812-3700 |
Credit Office | Monday - Thursday Friday | 9 a.m. to 4:30 p.m. | 650-812-3886 |
Finance Office (Billing Statement Questions) | Monday - Thursday Friday | 9 a.m. to 4:30 p.m. 9 a.m. to 2 p.m. | 650-812-3838 |
Leaving Phone Messages:
- Listen carefully to the phone message, as hours and days are subject to change.
- Leave detailed messages with the patient’s first and last name
(spelled correctly), date of birth, and insurance information if needed. Speak
slowly and clearly. - Messages left after Dr. Howard’s office hours will be returned
on his next business day. (Please refer to “Office Hours” on the
front of this sheet.)
- All appointment requests should be discussed with the Appointments Call
Center. They will do their best to schedule you an appointment that best fit
your needs.
- Contact your pharmacy first, even if you have no refills left.
- Prescription renewals are addressed usually within 2-3 business days.
- Prescriptions requiring triplicates: Call 3-5 days ahead.
- If you are requesting to have a form (i.e., sports physical, disability, etc.) filled out please forward them via mail or you may drop off the form at the front Reception Desk. Allow one business week for completion. Please specify if you would like to pick-up the completed form at the front Reception Desk or have it mailed to you.
- Usually, lab results are received within 2-3 days; however; some results can take up to 1-2 weeks (i.e., complicated labs, radiology and pathology results).
- All patients are eligible to use and receive their results via PAMFOnline.
- For patients not using PAMFOnline, most normal results will be
sent via US mail to the patient. - Most significantly abnormal results will be communicated via
telephone with the patient.
- Your check-in time is 10 minutes before your appointment time.
- If you arrive during or after your scheduled appointment
time you may be asked by your physicians’ Medical Assistant or Nurse to
either re-schedule your appointment or wait until an appointment becomes available.
This allows us to be on time for the next patient. - We will try our best to run on time, barring in mind any urgent matters
that are unforeseen.
- After hours urgent care is available from our Urgent Care office at 795 El Camino Real, Palo Alto.
- Hours 7 a.m. to 9 p.m. every day of the year. Call 650-853-2959.
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