Palo Alto Center
795 El Camino Real
Palo Alto, CA 94301
Department phone: 650-853-2984
Main phone: 650-321-4121
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Office hours: Monday through Friday, 8 a.m. to 5:30 p.m.
Saturday, 8:30 a.m. to noon, for urgent visits only.

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*Note: Depending on local patient demand, there may not be doctors available who are accepting new patients at this location.

Scheduling an Appointment

We have adopted a new scheduling system, known as "Advanced Access," that improves access to your primary care physician. The results have been very gratifying both for our patients and for us.

We are committed to being able to offer you a same-day appointment every time you call, if that is your desire. Whenever possible, this appointment will be with your doctor, at times you may see other providers in our department.

In order to maintain this improvement, we need your help. Sequential scheduling throughout the day enables your physician to see you as urgent needs develop. Your support of this scheduling requirement is essential for timely access to your physician.

If you must cancel your appointment, please call 650-853-2984. After hours you will be transferred to our "cancellation line" to leave a message. Please give us as much notices as possible when you must cancel your appointment, at least 24 hours in advance, so that we can accommodate other patients.

If you need to be seen urgently but we are fully booked, we may refer you to our Urgent Care Center, located on the first floor of the clinic. Our Urgent Care Center is open 7 a.m. to 9 p.m., 365 days a year.

Please bring a copy of your immunizations and all of your prescription medications to each appointment, or bring a list of their names, doses and how often you take them. Please include over the counter and alternative or complementary medicines, herbs and supplements.

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